Privacy Policy

Welcome to Smile Makeovers London! We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our website or services. By accessing or using our website, you agree to the terms of this Privacy Policy.

When you visit our website or interact with our services, we may collect various types of information, including:

We may share your information with third parties in the following circumstances:

We take the security of your information seriously and have implemented appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.

We use cookies and similar tracking technologies to collect information about your browsing behaviour on our website. You can control cookies through your browser settings, but disabling cookies may affect your experience on our website.

We may update this Privacy Policy from time to time, and any changes will be posted on this page. We encourage you to review this Privacy Policy periodically for updates.

This privacy notice tries to inform you of how Smile Makeovers London gathers and uses the data you use on this website, including any information you might submit when requesting information about our services or subscribing to our newsletter.

We do not intentionally gather data on children, nor is this website meant for children.

Controller Smile Makeovers London (collectively referred to as “we”, “us”, or “our” in this privacy notice) is in charge of and accountable for your data.

Please use the information below to contact us with any inquiries regarding this privacy notice, including requests to exercise your legal rights.

Our full details are:

Full name of legal entity: Smile Makeovers London ( Dr. Shravan Chawla )

Postal address: 25, Dysart Avenue, Kingston Upon Thames, KT2 5QZ

The Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters, is the person to whom you have the right to file a complaint at any time (www.ico.org.uk). Before you approach the ICO, please get in touch with us as soon as possible. We would appreciate the opportunity to address your issues.

Links to Third Parties
There may be links on our website to plug-ins, programmes, and websites owned by third parties. Third parties can gather or share information about you if you click on those links or enable those connections. These third-party websites are not under our jurisdiction, and we have no control over their privacy policies. We advise you to read the privacy policies for every website you visit before leaving ours.

THE INFORMATION WE GATHER ABOUT YOU
Any information that can be used to identify a specific individual is referred to as personal data or personal information. Data that has had the identity erased is not included (anonymous data).

We may gather, utilise, preserve, and transmit the various types of personal information listed below about you:

Identity and contact information: We may ask for your name, postal address, email address, and phone number when you register as a patient or make treatment-related inquiries. This enables us to create a patient profile for you and/or schedule an appointment for you.

Usage, marketing, and communications data: This comprises specifics about your interactions with our products, services, and website. We might also gather information about your preferences for receiving our messages and marketing. If you have asked us for information or given us your information when you signed up for news and updates, you will receive marketing communications from us as long as you haven’t chosen to opt out of receiving them.

Technical information consists of your IP address, login information, browser type and version, time zone and location, browser plug-in types and versions, operating system and platform, and other technological information from the devices you use to visit our website. We may use cookies and other comparable technologies to collect this data as you interact with our website.

For more details, please refer to our Cookies Policy, which is listed below. Technical information about you might be sent to us by outside parties, such as Google or other analytics companies.

We might gather specifics about your oral health when you sign up as a new patient or inquire about new procedures. Only you will provide this information directly to us. Some businesses, including the organisations in charge of our website and live chat feature, offer services to you on our behalf.

We might provide these businesses access to your personal information so they can process it and we can continue to offer you services. These businesses must abide by data protection rules and can only use your information as directed by us, meaning they cannot use it for their gain.

We don’t gather any more unique categories of personal information about you, such as your racial or ethnic background, political views, sexual orientation, sex life, religious or philosophical views, trade union membership, or genetic and biometric data. Furthermore, we don’t gather any data regarding offences and convictions related to crimes.

Your credit and debit card information is processed by a third-party payment provider whenever you pay on the website. None of the credit or debit card information is kept on file by us.

We will only use your personal information as permitted by law. We will often utilise your personal information in the following situations:

When it is essential for our legitimate interests—or the legitimate interests of a third party—and your interests and basic rights do not conflict with those interests, or when we must carry out the terms of the contract and provide you with services.
In situations where we must adhere to a legal or regulatory requirement.
Generally speaking, we don’t use consent as a legal justification for processing your data unless it’s necessary to send you direct marketing messages from third parties by mail, text message, or email. You can contact us at any time to withdraw your agreement to be contacted for marketing purposes.

DATA SECURITY
We have implemented the necessary security measures to guard against unintentional loss, alteration, disclosure, or unauthorised use or access to your personal information. Furthermore, we restrict access to your personal information to those workers, representatives, contractors, and other outside parties that require it for business purposes. They are obligated to maintain the confidentiality of your personal information, and they will only process it on our orders.

We will notify you and any relevant regulator of a breach as required by law, and we have protocols in place to handle any suspected breach involving personal data.

DATA MAINTENANCE
Your personal information will only be kept by us for as long as is required to accomplish the goals for which it was obtained, including meeting any legal, accounting, or reporting obligations.

The quantity, nature, and sensitivity of the personal data, the possibility of harm from unauthorised use or disclosure of your data, the reasons we process your data and whether we can accomplish those purposes in another way, and the relevant legal requirements are all taken into account when determining the appropriate retention period for personal data.

RIGHTS LEGAL
You may be entitled to various protections under data protection regulations about your personal information. These are listed in the following order:

You can object to the processing of your data, request access to your data, request corrections to your data, and request deletion of your data.
You have the right to request that the processing of your data be restricted.
To utilise any of the aforementioned rights, please email us at www.smile makeover london.co.uk.

To access your data or to use any of the other rights, there will be no cost. However, if your request is excessive, recurrent, or unwarranted, we may charge a reasonable price. Alternatively, in some situations, we might decline to fulfil your request.

To verify your identity and protect your right to access your data (or to exercise any other rights), we might need to ask for certain information from you. This is a security precaution to make sure that no one who isn’t supposed to receive it receives personal information. To expedite our answer, we might get in touch with you to obtain more details about your request.

All valid inquiries are attempted to be answered within a month. If your request is complex or you have made multiple requests, it may occasionally take us more than a month to complete. If this happens, we’ll let you know and provide you with updates.

NOTICE OF COOKIES
YOU AGREE TO OUR USE OF COOKIES BY THIS COOKIES NOTICE BY USING OUR WEBSITE.

How do you define a cookie? A cookie is a little text file that gets saved to your computer or mobile device by your web browser. A few cookies are necessary for our website to function and enable us to give you pertinent information. Additionally, they help us enhance the functionality and performance of our website by identifying your computer when you visit it—but not by name.

Why do we employ cookies? Cookies are used by us to gather anonymous, aggregated information that helps us better understand how users interact with our websites and make structural and content improvements.

With this information, we are unable to directly identify you.

Cookies from Google Analytics (_ga, _gat, _gid, __utma, __utmb, __utmc, __utmz, _GRECAPTCHA) are used to gather data on how users interact with our website. The data comprises the time of your current visit, whether you have already visited the website and the website that directed you to this one. We utilise this data to project the size of our audience and their usage trends so that we may better understand how users interact with our websites and make improvements. To learn more about Google Analytics and your privacy, click this link.

deleting and turning off cookies. By turning on the feature in your browser that lets you reject cookie settings, you can choose not to accept cookies.

If you choose to disable the cookies that we employ, you might not be able to access some portions of our sites, which could negatively affect your experience using our sites. When you visit our sites, our system will send cookies to your browser unless you have configured it to reject them. You must make sure that the browser on any device you use to view and access our website—such as your computer, smartphone, tablet, etc.—is configured to respect your cookie choices.

Notification updates. This cookie notice may be updated from time to time. This page will be updated with any modifications we may make to our cookies in the future.

Reach out to us. We appreciate your inquiries, suggestions, and concerns about our cookie notice. For more information, visit www.smile makeover london.co.uk.